This policy explains how to request a refund for EasySub subscriptions and one-time purchases of AI usage credits or subtitle time.
How to request a refund
If your receipt identifies Paddle as the seller, request a refund through the support link on your receipt or at Paddle Buyer Support. Paddle handles refunds for those purchases under its Refund Policy, including any applicable withdrawal rights.
For purchases made through another checkout, use the EasySub contact form. Include your EasySub account email, order or receipt number, purchase date, and the reason for your request. Never include a password or full payment card number.
Subscriptions
Monthly and annual plans renew until cancelled. To stop future charges, cancel before the next renewal using the subscription management link on your receipt or the billing tools for the payment provider shown on it. If you need help finding the right place, contact EasySub. Cancellation normally takes effect at the end of the paid billing period. To request a refund for a charge already made, follow the refund process above.
One-time purchases
AI usage credit and subtitle time packs are billed once. When you request a refund, the seller may consider whether the purchased services have already been delivered or used, subject to applicable law. If you were charged twice, did not receive your purchase, or cannot use it because of a technical issue, contact the seller using the instructions above so the charge can be investigated.
Your consumer rights
This policy preserves any mandatory consumer rights you have under applicable law, including any applicable rights to withdraw from a purchase or obtain a refund. If a refund is approved, the seller will normally return it to the original payment method where possible. The time it takes to appear depends on your payment provider.